Proper way to report a bug.

Please be specific and be verbose. Include a description of the problem, steps to reproduce, the expected behavior, and what actually happens due to the bug.

Wrong way: My player doesn't work, please fix.

Right way: My username is ******
My Player won't play beats. I am using a Mac with Safari. Here are some screenshots

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Also, this is forum support that is usually slower since we don't always check the forum. For immediate attention, email us at technical@soundgine.com

Not all updates are listed here. Full a full list of updates go here .

Also Subscribe to us on Youtube! We have plenty news and tutorials

We update the system for performance improvements all the time, sometimes the issue you are seeing is old files sitting on your machine.

1. Clear your browser cache Learn How
2. Refresh Browser

In that order.

We have encountered several instances with producers when we used Teamviewer and all we did was clear cache and refreshed browser to fix the issue. This method may not fix your specific problem, but it's worth a shot.