Customers aren't receiving beats

  1. 6 months ago

    highflown

    11 Dec 2019 User since 2015 + 683 RP

    Hey so I'm constantly getting emails from customers saying that they aren't receiving their beats, and I then have to send beats to them manually. I sent an email about this around a week ago and haven't heard a response yet. Was wondering if I could get some assistance with this issue? It just started happening when I started using google drive links

  2. Soundgine

    12 Dec 2019 Administrator User since 2014 Los Angeles + 17780 RP

    Odd, please send email to technical@soundgine.com with all the details you can provide. I did try to find last weeks email but didn't see it. CC admin@soundgine.com as well

    We'll look into it right away.

  3. Codemaker

    13 Dec 2019 Administrator User since 2014 + 1403 RP

    '@highflown' I tested the purchase process on your account twice, and everything worked fine. If your customers still have issue downloading beats, please ask them to provide details and (if possible) screenshots etc.
    Thank you.

  4. IsaacTaylor

    15 Dec 2019 User since 2014 Nashville, Tn + 734 RP

    I've had issues with this as well.

 

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