Hey guys, i tell this to you cause i don't know what could've happened.
A client purchased a beat from my site, right? He sent me the two emails, one giving the download link, and the other email from paypal confirming the transaction. Well, here's the problem. The checkout system sent the money to firstname.lastname@example.org, which is the email i used to register my Soundgine account, but not the paypal email i entered. There isn't any paypal account made with this email, so the money was sent to nobody. He didn't use a paypal account so he doesn't got client protection. He's mad at me since i'm claiming for my money (which is fair) and he was ready to release the song past friday.
There are two other errors: i didn't receive the email confirming i sold a beat, and the price for the license he bought was $40usd, but the system processed 30. The item was labeled "Ultimate beat lisenced" in the paypal email he received, while it should've said "licensed".
At this point, i don't know if this dude is joking on me (i don't think so, everything looks so real) or if it was a Soundgine error.
I sent an email to technical support and they made a test purchase, which went ok, but that doesn't discard the posibility of a moment error.
I attach the screenshots my client sent to me, even before i noticed all of this.
Thanks in advance for any help you can give me.